SALES TERMS AND CONDITIONS

PREAMBLE

The website ww.beauville.com has been designed by the MANUFACTURE D’IMPRESSION SUR ETOFFES – BEAUVILLE S.A. (« The Company »), with a capital of 1 151 184 Euros, registered at the French Trade Register (« R.C.S ») under the number B 318 083 656 00013 and at the intercommunity VAT under number FR 94318 083 656 whose headquarters office are located at 19 route de Sainte Marie aux Mines BP 60038 in 68152 RIBEAUVILLE Cedex, France.

Phone : +33 3 8973 74 74 – Fax : +33 3 89 73 65 82 – E-mail : beauville@beauville.com

The hereinafter sales terms and conditions are contracted between the company MANUFACTURE D’IMPRESSION SUR ETOFFES – BEAUVILLE and a web user, understand as a natural person not acting in its professional activity, named « the customer » who purchase on the website www.beauville.com.

The customer recognizes being aware of the terms and conditions at the confirmation of the order. This confirmation worth acceptance of these conditions.

The company MANUFACTURE D’IMPRESSION SUR ETOFFES – BEAUVILLE reserves its right to modify at any time its sales terms and conditions. In this situation, the applicable conditions will be the ones in effect at the date of the client’s order.

1-PURPOSE OF THE CONTRACT

The customer states being a natural, adult and non-commercial person.

2-PRODUCTS

Sales items are those presented on the website, for which the company MANUFACTURE D’IMPRESSION SUR ETOFFES – BEAUVILLE takes great care in their description.

The color that appears through the client’s screen depends on its resolution; thus the MANUFACTURE D’IMPRESSION SUR ETOFFES – BEAUVILLE can’t ensure the exact color displayed.

In order to enjoy lastingly your linen, the ennoblement treatments done allow to preserve the resistance of the cotton vegetal fiber, that’s why a slightly natural shrinkage between 4 and 6% may be observe after the first washes.

Before the first use of the product, we advise to soak your cloth in cold water for 12 to 24 hours by changing water and then to wash it separately with only half of the usual amount of washing agent. Subsequently, dark colors should always be washed separately.

In order to maintain the quality of the cloth, items should never be put folded into the washing machine. The use of local spot removers is forbidden. In case of persistant stains, if the label allows it, we advise a cold pre-treatment with diluted bleach before washing.

Products offers are valid as long as they are presented on the website within the limits of available stock. By default of availability of the items, the company MIE – BEAUVILLE undertakes the responsibility to inform the customer.

3-ORDER

The order will be definitively valid only after the agreement of the sales terms and conditions and the confirmation by the bank of the payment.

4-PRICE

The items prices are in Euros, all taxes included and excluding shipment costs (see article 6 – paragraph 2). Except for refunds processed as part of the right of withdrawal or nonconformity and defects, the MANUFACTURE D’IMPRESSION SUR ETOFFES – BEAUVILLE will not refund the VAT applied on purchases made on the website (even if the buyer, after reception, redirects the products to another country).  The MANUFACTURE D’IMPRESSION SUR ETOFFES – BEAUVILLE reserves its right to modify the prices at any time. The items will be invoiced according to the tariff in effect at the order confirmation. For any delivery out of the European Union territory, the customs taxes and formalities will be entirely at the customer’s expense.

5-PAYMENT

A)    By credit card

The customer pays its purchases by credit card in Euros (Visa, Mastercard, American Express) when ordering.

The payment process is done through a safe payment system.

THE MANUFACTURE D’IMPRESSION SUR ETOFFES – BEAUVILLE in partnership with the Société Générale bank works with the most reliable and safest system available online: SOGENACTIF.

The personal data of the customer will be fully protected and encrypted before the transmission to the processing center of the bank aforementioned. The order confirmation will be effective after the agreement of banking payment center. If the web user’s bank authorized the transaction, the customer will be debited on its account the same day.

The fees related to the payment by credit card remain exclusively at the customer’s expense.

B)     By bank or postal cheque

Only the cheques in Euros and payable in France are accepted.

The address to send the payment is the following:

BEAUVILLE
19, route de Sainte Marie aux Mines
BP 60038
68152 RIBEAUVILLE Cedex
France

The order will be reserved during 7 days. Beyond this delay, without reception of the customer’s cheque, the order will be cancelled.

The order will be processed and shipped only after the recovery of the cheque by the banking service of the MANUFACTURE D’IMPRESSION SUR ETOFFES – BEAUVILLE (period: 10 business days).

C)     By bank transfer

Only the transfers in Euros and all fees at the issuers expenses’ will be accepted.

The bank account is the following:

HSBC BANK – 68100 MULHOUSE – FRANCE

From France: R.I.B. : 30056 00210 02100209967 91

International: IBAN : FR 76 30056 00210 02100209967 91

                     BIC: CCFRFRPP

The order will be reserved for 7 days. Beyond this delay, without the reception of the transfer, the order will be cancelled.

The order will be processed and shipped only after the entire recovery of the purchase on the MANUFACTURE D’IMPRESSION SUR ETOFFES – BEAUVILLE’s bank account.

D)    By PayPal

You can purchase on the website with your PayPal account. PayPal, requires an email address and a password to go through a safe payment (no need to provide a credit card number). Your financial information won’t be communicated to BEAUVILLE.

The information that you communicate for the order are binding. For instance, in case of a mistake made in the wording of the details of the recipient, the MANUFACTURE D’IMPRESSION SUR ETOFFES – BEAUVILLE can’t be hold responsible for not being able to deliver the order.

6-DELIVERY

The MANUFACTURE D’IMPRESSION SUR ETOFFES – BEAUVILLE suggests a home delivery at the client’s choice.

For any purchase over 150,00 €, the shipment is free of charge in the European Union and for all purchases over 300,00 € worldwide. A gift tea-towel is included in the recipient’s parcel for orders above 300 €, except during the sales period and promotional offers.

Any order placed on the website and delivered outside France can be subject to taxes and customs duties applied once the package arrives at its final destination. These potential customs duties and taxes linked to the delivery of a product are payable and under the responsibility of the buyer.  BEAUVILLE is not required to verify and inform the buyer of applicable customs duties and taxes. For more details, the buyer is advised to seek information before the relevant country’s authorities.

In order to ensure a fast delivery, the MANUFACTURE D’IMPRESSION SUR ETOFFES – BEAUVILLE chose to deliver its items by package Post Colissimo, by DPD and by FedEx. A financial contribution of 9,90 € is required for a home delivery or in Point Relais service in mainland France, Corsica and Monaco. A financial contribution of 13,90 € is required for a delivery in the European Union and 19,90€ for a delivery in the United Kingdom. For a delivery in Switzerland, the contribution is 19,90 €. For all other countries, this participation is 35,90 € excepted for the United States at a cost of 25,90 €.

The items ordered are normally shipped as soon as possible following the confirmation of the order and according of the the country concerned. Nevertheless, please remind that this period is indicative and not binding, depending on the location of delivery. 

According to the article L.216-1 of the French Consumer Code, in the event of a default of guidances or agreement regarding the delivery date, the items will be delivered at the latest 30 days after the acceptance of the contract.

The package will be kept pending by the carrier for 15 calendar days. In case of non-withdrawal within the deadline, the customer will be contacted by e-mail by MANUFACTURE D'IMPRESSION SUR ETOFFES - BEAUVILLE to find out what their intentions are:

  • In the event of a request for a new delivery, the costs of the latter will be payable by the customer, who undertakes to pay them at the same rates as for the first delivery.
  • In the event of express renunciation of a new delivery or in the absence of a reply within ten days of receipt of the e-mail, the sale will be cancelled and the price refunded, less the cost of the first delivery.

If despite all the care provided to the order process, the delivery delay is not respected due to a case of force majeure as defined in the French Civil Code, the MANUFACTURE D’IMPRESSION SUR ETOFFES – BEAUVILLE can’t be hold responsible for a breach of its duties. The force majeure includes notably the following events: fire, interruption of the computer systems and telecommunication, incident or failure in transportation, strike, block out, severe bad weather and interdiction or importation or export embargos.

The MANUFACTURE D’IMPRESSION SUR ETOFFES – BEAUVILLE, will, without saying, take all the necessary measures to ensure a delivery as soon as possible.

7-RISK TRANSFER

According to the article L.216-4 of the French Consumer Code, the risk transfer will occur at the delivery, which shall be the time when the customer or any designated third party, other than the carrier appointed by the Company, physically possesses the product(s).

If the customer decides to choose another carrier as the one suggested by the Company, the risk transfer will occur at the delivery of the products to the carrier according to the article L.216-5 of the above-mentioned Code.

8-RIGHT OF WITHDRAWAL – REFUND - EXCHANGE

The customer will be able to use his right of withdrawal in accordance with the article L.221-5 and R.221-1 of the French Consumer Code within a period of 14 days from the receipt of the order. If the period expires on a Saturday, a Sunday or on a public holiday, this period will be extend to the next first open day at midnight.

In order to exercise the right of withdrawal you shall inform us, by post mail (BEAUVILLE – 19 Route de Sainte Marie aux Mines – 68150 Ribeauvillé) or via email at the following address : beauville@beauville.com or by using the attached template available at https://www.service-public.fr/professionnels-entreprises/vosdroits/R38397.

A l'attention de .......................................... [le professionnel insère ici son nom, son adresse géographique et, lorsqu'ils sont disponibles, son numéro de télécopieur et son adresse électronique] :

Je/nous (*) vous notifie/notifions (*) par la présente ma/notre (*) rétractation du contrat portant sur la vente du bien (*)/pour la prestation de services (*) ci-dessous :

Commandé le (*)/reçu le (*) :

Nom du (des) consommateurs(s) :

Adresse du (des) consommateur(s) :

Signature du (des) consommateur(s) (uniquement en cas de notification du présent formulaire sur papier) :

Date :

(*) Rayer la mention inutile.

In this precise case, the amounts paid by the customer will be refunded at the express condition that the item(s) has(ven’t) been deteriorate or incomplete and returned in their original packaging.

Except the case of a defect that affects the product, the return fees (including customs charges) will be at the customer’s expense.

The return has to be shipped at the following address:

BEAUVILLE
19, route de Sainte Marie aux Mines
BP 60038
68152 RIBEAUVILLE Cedex
France

The MANUFACTURE D’IMPRESSION SUR ETOFFES – BEAUVILLE undertakes the responsibility to refund the customer that would have use its right of withdrawal at the earliest opportunity and at the latest within the 14 days following the exercise of the right of withdrawal and subject to the provisions aforementioned. The refund will be made on the account linked to the credit card.

Specific return policy : Customized items are non-refundable and non-exchangeable

9-LEGAL WARRANTY OF CONFORMITY

In accordance with the article L.111-1 of the French Consumer Code and as a commitment on quality and performance, all products supplied and delivered by the MANUFACTURE D’IMPRESSION SUR ETOFFES on its website are covered by a legal warranty of conformity and a warranty against hidden defects allowing the buyer to send back faulty delivered products at the Company’s expense.

Consumers have a period of two years from the date of delivery of the goods in which to invoke the legal guarantee of conformity in the event of a lack of conformity.

During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.

Where the contract for the sale of the goods provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal guarantee applies to this digital content or digital service throughout the period of supply. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or the digital service and not the date of its appearance.

The legal guarantee of conformity requires the trader, where applicable, to provide any updates necessary to maintain the conformity of the goods.

The legal guarantee of conformity gives the consumer the right to repair or replace the goods within thirty days of his request, free of charge and without any major inconvenience to him.


If the goods are repaired under the legal conformity guarantee, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer asks for the goods to be repaired, but the seller requires them to be replaced, the legal guarantee of conformity is renewed for a period of two years from the date on which the goods are replaced.

The consumer may obtain a reduction in the purchase price by keeping the goods or terminate the contract by obtaining a full refund in exchange for the return of the goods, if :

1° The trader refuses to repair or replace the goods;

2° The goods are repaired or replaced after a period of thirty days;

3° The repair or replacement of the goods causes a major inconvenience for the consumer, in particular where the consumer definitively bears the cost of taking back or removing the non-conforming goods, or if he bears the cost of installing the repaired or replacement goods;

4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring the goods into conformity.

The consumer is also entitled to a reduction in the price of the goods or to rescission of the contract where the lack of conformity is so serious as to justify immediate reduction in the price or rescission of the contract. In such cases, the consumer is not obliged to ask for the goods to be repaired or replaced beforehand.

The consumer is not entitled to have the sale rescinded if the lack of conformity is minor.

Any period of immobilisation of the goods with a view to their repair or replacement suspends the warranty which was in force until the delivery of the repaired goods.

The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the French Consumer Code.

Any seller who obstructs the implementation of the legal guarantee of conformity in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual sales (article L. 241-5 of the French Consumer Code).

Consumers also benefit from the legal guarantee against hidden defects under articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund if the goods are returned.

10-WARANTIES

The MANUFACTURE D’IMPRESSION SUR ETOFFES – BEAUVILLE ensures that the delivered items have been subject of a quality control before delivery. In case of a defect, the customer will have to return the item(s) in order to be examined at the following address : BEAUVILLE 19 route de Sainte Marie aux Mines BP 60038 68152 RIBEAUVILLE; the exchange will be carried out only after the acceptance of the MANUFACTURE D’IMPRESSION SUR ETOFFES – BEAUVILLE which will take the shipping and the return expenses on documentary evidence. The refund will be carried out through the account attached to the credit card of the client. None shipment in against-refunding will be accepted.

11-PERSONNAL DATA

According to the French Act on Data processing, Data files and Individual Liberties dated 6 January 1978 (Loi informatique relative aux fichiers et aux libertés du 6 janvier 1978) and the General Data Protection Regulation (EU) 2016/679 ("GDPR") dated 27 April 2016 on data protection and privacy for all individuals superseding the  Data Protection Directive 95/46/EC (General Regulation on Data Protection) :

The management of personal data is performed by :

BEAUVILLE
19 Route de Sainte Marie Aux Mines
68150 Ribeauvillé
Email : beauville@beauville.com
Phone number : +33 3 89 73 74 74

  • Personal data collected on the present website
    • For the purpose of processing the orders, including the delivery, the invoicing and the business relationships more broadly. Each customer shall prior ordering, identify himself, fill a form regarding the mandatory information such as civility, surname, name, mailing address and a phone number. All that information are strictly confidential and only for the use of the MANUFACTURE D’IMPRESSION SUR ETOFFES – BEAUVILLÉ.
    • For the purpose of commercial activities (newsletters, offers), legally based on explicit consent within the limits states by law.
    • The above-mentioned data can potentially be used in the frame of our legal and regulatory duties.
  • Period of data storage
    • Personal data are recorded without any time limitation except upon contrary request.
  • Access to personal data
    • Personal data are accessible to the users upon request addressed to the person in charge of processing the erasure, modification, limitation and portability of data.
    • Other recipient (complementary recipient) of personal data: external providers
    • In this case, personal data are addressed to payment safeguarding providers or the carriers.

Every customer has to identify himself prior to the order and fill a form regarding the mandatory mentions as civility, surname, name, postal address, email address and a phone number.

12-MEDIATION

In accordance with the article L.612-1 of the French Consumer Code, the customer has access to free mediation services by email or by postal letter at http://cnpm-mediation-consommation.eu and CNPM - MÉDIATION - CONSOMMATION 27, avenue de la Libération – 42400 SAINT-CHAMOND

13-JURISDICTION

In the event of a dispute, excepted in case of a referral to a mediator in order to end it up, it is mentioned that the consumer can refer to the competent territorial jurisdiction in accordance with the rules stated by the French Code of Civil Procedure, or the jurisdiction of the place of residence of this person at the conclusion of the contract or the damageable event.

The present terms and conditions of sale are governed by French law. 

Online Dispute Resolution

14-TRADEMARKS AND COPYRIGHTS

The brand and the logo are registered trademark under intellectual property law and remains the exclusive property of the MANUFACTURE D’IMPRESSION SUR ETOFFES – BEAUVILLE.

Moreover, the entire or partial copy or presentation of pages, data or any other constitutive element of the website by any process or support, is forbidden and constitute without an authorization of the MANUFACTURE D’IMPRESSION SUR ETOFFES – BEAUVILLE a counterfeit.

15-CNIL

The website of the MANUFACTURE D’IMPRESSION SUR ETOFFES – BEAUVILLE has been registered at the National Computing and Freedom Commission under the registration number 1648951v0.